Where in the U.S. does blackopalbeauty.com deliver?

BlackOpalBeauty.com ships to all U.S. states, Puerto Rico, U.S. Virgin Islands and Military (APO/FPO) addresses.

Does blackopalbeauty.com ship internationally?

We do not ship to Guam, American Samoa, Northern Mariana Islands and international addresses (including Canada).

SHIPPING & HANDLING CHARGES PER ORDER ARE AS FOLLOWS:

Orders are processed and shipped on business days only, Monday through Friday, 9:00am - 5:00pm EST, excluding U.S. Federal Holidays.

• Most orders with Express and Expedited Service will be shipped the same business day via Federal Express, if received by 9:00 AM.
• Express/Expedited Service requires a signature at delivery and is not available for shipments to APO/FPO, PO Boxes, Puerto Rico and USVI.
• Orders shipping to APO/FPO, Puerto Rico and US Virgin Islands addresses will be sent via USPS Priority Mail.
• Orders shipping to Alaska and Hawaii must be shipped Express or Expedited Service and include a $10 shipping surcharge.
• Delivery estimate includes processing time.

How do I track my package?

Packages can always be tracked using our Order Status Finder. Registered users can also sign in to their account to view their Order History. “Pending” order status means that order is being processed at our Distribution Center.

FedEx tracking information is also indicated on Shipping Confirmation emails sent once an order has shipped.

What Shipping Carrier do you use?

Federal Express SmartPost is our preferred carrier for Standard Service. It is a combination of Federal Express and USPS (US Postal Services). Delivery date provided by Federal Express is the delivery date to your local post office, not to your door. Allow 1 or 2 additional business days for your package to be delivered at your address by your local post office. *APO/FPO, Puerto Rico and US Virgin Islands delivery addresses ship via USPS Priority Mail.* Express and Expedited shipments are delivered by Federal Express.

What is blackopalbeauty.com's returns policy?

Any product purchased on blackopalbeauty,com can be returned WITHIN 30 DAYS from the date of purchase as indicated on your invoice/packing list. Products purchased as part of a set cannot be returned individually. The entire set must be returned. Return shipping and handling fees are at customer's expense.

If I make a return, will the cost of shipping and handling be returned?

We do not refund shipping costs associated with returns.

What if I received an incorrect or damaged item?

Please contact Customer Service for assistance at 1-800-774-3477, Monday through Friday, 9:00am to 5:00pm or via email at customerservice@blackopalbeauty.com

How should I return products?

We recommend using a traceable method such as USPS Insured Parcel Post or Regular Mail with Delivery Confirmation. Original packing slip should be included noting items being returned. Returns will be processed within 10-14 business days from the date we receive your return package at our returns facility. If you are unable to find your packing list, please contact Customer Service at 1-800-774-3477, Monday through Friday, 9:00am to 5:00pm, or via email at customerservice@blackopalbeauty.com for assistance.

Please send your returns shipment to:
Black Opal Beauty Online Returns
27-11 49th Avenue
Long Island City, NY 11101

How long does it take to process a refund?

It takes 10 to 14 business days from the time your return is received, to process and credit your original form of payment. An email notification will be sent once the return has been processed. It may take 1 or 2 billing cycles for the refund to appear on credit card used.

I have lost my Return Label, what should I do?

If you have lost your Packing List/Return Label, please contact our Customer Service at 1-800-774-3477, Monday through Friday, 9:00am to 5:00pm or via email customerservice@blackopalbeauty.com

I have purchased my Black Opal product in a retail store or other website, can I return it to blackopalbeauty.com?

We only accept returns of products purchased on blackopalbeauty.com.